Eleport chargers can be used by all electric car owners.

You can register a user account on register.eleport.com. At the moment, only private customer and legal entities from Estonia and Latvia can register as users. You can register with Smart-ID or Mobile-ID.

A business account can be registered by the members of the board listed in the business register. You can add several Charging Cards under your business account, which gives you the opportunity to give them to your employees. Charging session will be gathered under the business account.

Other customer who do not want or cannot register an account can use our Single Payment Portal lae.ee.

The prices valid at the charging points can be found in the Eleport app or on our website eleport.ee/en/charging-network

User account: when you create an account, you will need to enter your credit card details and you will be billed automatically at the beginning of the month for the volume consumed in the previous month. To create an account, go to register.eleport.com

Business customers will receive an invoice which will be sent to their e-mail.

Changing credit card details: to change your credit card details, please go to register.eleport.com and start the registration process. If a user account has been previously created, once you have authenticated, you will be redirected to an existing user account page where you can add or edit your credit card details.

One-time payment: If you do not have a user account, you can pay for your charging with a single payment in our Single Payment Portal lae.ee. You must enter your debit or credit card information. When you start charging, €25 will be debited from your bank account.

The Eleport card also works in Latvia, but only at Eleport Latvia charging stations.

The easiest way is to disconnect your car’s charging point and visually compare the image with the charger gun. Visually, you can tell whether the plug is round or in two parts.

You may come across the following types of chargers in Eleport:

CCS connector
CHAdeMO plug
Type2 connector / connector with cable

The following variables affect the car’s loading speed:

  • Battery temperature
  • Battery charge level
  • Charger capability
  • Battery temperature

If you notice a slower-than-usual charging speed, pay attention to how hot it is outside and whether you’ve used fast charging before. Each quick charge raises the battery temperature, and in the event of insufficient cooling or too fast a fast charge, the vehicle will begin to limit the car’s charging capacity to protect itself. Only a holiday in the car will help against this!

Low battery temperatures also affect charging capacity.

1. Battery charge level

The general rule for electric cars is that the lower the battery, the more power you can charge. The range with the lowest charging capacity is 80-100%. So if your battery is already over 80% charged, less charge is normal!

Example of the change in the charging capacity of an electric car over time ( %, power on y axis):

2. Charger capability

There are several dozen manufacturers of electric car chargers on the market and their capabilities are divided into four:

Type Power Typical use Charging time *
Slow (AC) 3-7 kW Charging from home 8-20h
Normal or semi-fast 11-24kW Charging from the home charger 5-2.5h
Fast (DC) 50-100kW Public chargers 0.5h-1.5h
Ultrasound (DC) >100kW Public chargers by the roadside < 20 minutes

* Considering an average battery size of 58.8kWh (source: ev-database.org).

CCS, Type2, Type1 standards

The charging cable is always locked by the car!

Therefore, to unlock the charging cable, it must be released by the vehicle.

Volkswagen, Škoda, Audi: Press the unlock button 2x doors

Opel Ampera: The charging station lock button must be held down

Tesla: In-vehicle in-display unlock. If that doesn’t help, there is an emergency release cable in the boot of the car that can be pulled to free the cable.

Citroen, Peugeot, Opel: Locks automatically, if not, press the unlock button 2-3x the doors.

CHAdeMO

Make sure the download is complete.

The cable is unlocked automatically. However, if this did not happen, try calling customer service and asking them to release the chapel from afar.

In the worst case, there is a fault and a technician must drive in, releasing the cable manually.

If the car-sharing cars obstruct your charging, call the car rental company’s customer service line and ask them to open the vehicle’s doors so that they can drive away from the charger. If driving is not necessary, simply ask them to release the charging cable. 

Driving Sharing Customer Support Phone Numbers: 

Bolt Drive: +372 606 8127 

Elmo rent: +372 527 2626 

Beast rent: +372 5593 0444 

Before you leave your car parked at our charger, make sure there is enough space for others to charge. If you block charging, we will be forced to move the vehicle and impose a fine on you.
Also note the parking arrangements for the specific charger. Not Free parking is not allowed at all chargers.

Charging ends automatically when the vehicle’s charge level reaches 100%. However, the cable and parking space must then be freed to other applicants.

Make sure that the battery charge limit is not set in the car .
Make sure the applications that control the charging didn’t do it for you. For example Gridio .
If you suspect that someone has stopped your charging session unauthorized, please inform customer support.

Charging of another vehicle can only be stopped when the battery is more than 90% charged.
If you stop downloading it, we will temporarily suspend your account .

The emergency button must only be used in an emergency. Use the app or Charging Card / chip to complete charging.

Failure to do so will result in a short-term account block.