Privacy policy

Privacy policy

The controller of the personal data of the eleport.ee website is Eleport OÜ (registry code 14053046), registered office Sõpruse pst 145, Tallinn, 13425, tel. +372 529 8298 and e-mail info@eleport.ee.

Which personal data are processed?

–           name, telephone number and e-mail address

–           delivery and invoice address

–           bank account and/or bank card number

–           cost of goods and services as well as payment details (purchase history)

–           customer support details

For which purposes are personal data processed?

Personal data are used to manage the customer’s orders and deliver goods as well as for marketing purposes.

Purchase history details (date of purchase, goods, quantity, customer’s details) are used for preparing an overview of the goods and services purchased and for analysing customer preferences.

The bank account and bank card number are used to refund or make payments to the customer.

Personal data such as the e-mail address, telephone number and name of the customer are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other online identifiers of users of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

Legal basis

Personal data are processed for the purpose of performing a contract entered into with the customer.

Personal data are processed for performing legal obligations (such as accounting and the resolution of consumer complaints).

Recipients of personal data 

Personal data are transmitted to the customer support of the online shop to manage purchases and purchase history and resolve any problems that the customers may have (employees of Eleport OÜ).

The name, telephone number and delivery address of the customer are transmitted to the couriers who deliver the goods.

The personal data necessary for making payments are transmitted to the data processor, Maksekeskus AS, who provides Eleport with the bank link service.

Personal data may be transmitted to IT and advertising service providers if this is necessary to ensure the functionality of the online shop or to host data.

Security and access to data

Personal data are stored in the servers of Germany, which are located in the territory of a Member State of the European Union or a state of the European Economic Area. Data may be transmitted to the countries whose data protection level has been assessed as adequate by the European Commission and to the US companies that have joined thePrivacy Shieldframework.

Personal data can be accessed by the staff of the online shop in order to resolve technical issues related to the use of the online shop and to provide customer support.

The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Personal data are transmitted to the data processors of the online shop under contracts entered into between the online shop and the data processors. The data processors must ensure appropriate safeguards when processing personal data.

Access to and rectification of personal data 

Personal data can be accessed and rectified in the user profile of the online shop. If a purchase is made without a user account, personal data can be accessed via customer support.

Withdrawal of consent 

If personal data are processed on the basis of the customer’s consent, the customer has the right to withdraw their consent by notifying customer support thereof by sending an e-mail to info@eleport.ee.

Storage

Personal data are erased upon the closure of a customer account on the online shop unless storage of the data is necessary for accounting purposes or for the resolution of consumer disputes.

For online purchases made without a customer account, the purchase history is stored for three years.

In the event of disputes concerning payments and consumer disputes, the personal data are stored until the claim is satisfied or until the expiry of the limitation period.

Personal data needed for accounting purposes are stored for seven years.

Erasure

For the erasure of the personal data, customer support must be contacted by e-mail. Requests for erasure are responded to within one month and the period of erasure is specified.

For the erasure of a regular customer account in the Eleport online shop, customer support must also be contacted by e-mail. The request is granted within up to one month.

Portability 

Personal data portability requests submitted by e-mail are responded to within no later than one month. Customer support identifies the person and informs them of the personal data subject to portability.

Direct marketing messages

The e-mail address is used for sending direct marketing messages (newsletters) if the customer has consented to receiving such messages. If the customer does not want to receive direct marketing messages, the customer should click on the button at the footer of the e-mail with which the person is removed from the direct marketing list.

Dispute resolution

Disputes concerning personal data processing are resolved via customer support (info@eleport.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

COOKIE POLICY

Cookies are used on the website to operate the Eleport online shop and provide services.

What is a cookie?

A cookie is a record created by a web server, stored on a user’s storage device and accessed by the web server in order to facilitate subsequent communication. Each website can transfer a cookie to a user’s web browser if the browser settings allow it. To track web traffic, many websites use cookies every time a user visits their website.

Which cookies do we use?
We use cookies that are important for providing our services and using our online shop..

These cookies make it possible to use our website, such as navigation and access to secure areas.
– If a user refuses to accept the cookies, our services may not be available and we cannot provide some of our services to the user (e.g. the user cannot access our secure areas or make online payments).
– Those cookies do not gather user information that could be used for marketing purposes or to remember the places the user has visited on the Internet.

We use cookies for statistics..

These cookies help understand how visitors behave on the website, collecting and storing information anonymously. We use Google Analytics, which is the most popular web analytics service on the Internet.

How to change the settings of your cookies?

– The settings of cookies can be changed via a user’s browser. For further information, please visit www.allaboutcookies.org.
– The Eleport online shop cannot be used without granting access to the cookies necessary for ensuring security or providing services.

Revised on 21 April 2021